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Service Desk Improvement – an A to Z.

Service Desk Improvement – an A to Z.

Service Desk Improvement – an A to Z. As seen on ITSM.Tools, Knowing where to start with making Service Desk improvements can be daunting. However, it needn’t be! We’ve put together a handy A to Z of guidance to help anyone hoping to get started with...
Announcing the launch of KnowledgeAdd!

Announcing the launch of KnowledgeAdd!

KnowledgeAdd is live! Predominantly, KnowledgeAdd are a training provider, bringing Service Management, Project Management and technical IT training courses to a broad audience. We specialise in the ITIL 4, PRINCE2, AgilePM, and AgileDS suite of courses, as well as...