eLearning – ITIL 4 High Velocity IT
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What is ITIL 4?
ITIL 4 provides you with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practices and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps in the ITIL 4 High Velocity IT publication.
ITIL 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services. IT teams are enabled to continue to play a crucial role in the wider business strategy.
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The ITIL 4 certification pathway image above shows the different modules a learner can study to reach an ITIL designation. For example, to be recognised as an ITIL Managing Professional, a learner would need to be certified in the four modules under the ITIL Managing Professional (MP) heading. That includes ITIL 4 Specialist: Create, Deliver & Support, ITIL 4 Specialist: Drive Stakeholder Value, ITIL 4 Specialist: High Velocity IT, and ITIL 4 Strategist: Direct, Plan & Improve. There are two more designations: ITIL Strategic Leader (SL) which would require a learner to be certified in two ITIL 4 modules, ITIL Leader: Digital & IT Strategy and ITIL Strategist: Direct, Plan & Improve. The final designation is ITIL Master, which would require a learner to be designated as both an ITIL Managing Professional (MP) and ITIL Strategic Leader (SL).
This ITIL Specialist: High Velocity IT module explores how to leverage modern ways of working, for example, DevOps and Agile methodologies, to generate demonstrable value for all stakeholders. The eLearning ITIL 4 High Velocity IT module is widely considered to be one of the most exciting publications and courses in the ITIL 4 certification pathway.
A learner is required to hold a valid ITIL 4 Foundation certificate before enrolling in this eLearning ITIL 4 High Velocity IT course.
Are you an IT manager or IT practitioner working within or towards the delivery of digital products and services?
To see other eLearning ITIL 4 courses KnowledgeAdd have available, please click here.
To find out more information about the Examination Institute PeopleCert for ITIL 4 exams, please click here.