eLearning VeriSM Foundation
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VeriSM Foundation focuses on the VeriSM model which emphasises the focus on value, on outcomes, and an organisation’s goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service. It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.
Digital transformation can be a minefield of complexity. VeriSM moves to simplify the landscape of digital transformation by taking a step back and providing a holistic, bird’s eye view of the challenges ahead. The approach, from the organisational level, explores the end to end view rather than focusing on individual departments. VeriSM allows for a tailored approach depending on the type of business, the size of the organisation, the businesses priorities, and the organisational culture. Rather than focus on a single prescriptive way of working, VeriSM helps organisations respond to consumers and deliver value with integrated service management practices.
Read more about VeriSM here – An Introduction to VeriSM™
eLearning VeriSM Foundation Course Introduction
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