eLearning VeriSM Plus

Suitable For:

VeriSM Plus has been designed to offer professionals with a background in (IT) Service Management the opportunity to bridge into VeriSM Foundation. Candidates who already have a Service Management Foundation certification (for example ISO/IEC 20000, SIAM, IT4IT or ITIL 4 Foundation) only have to successfully pass VeriSM Plus to attain the full VeriSM Foundation certification.

Learning Outcomes:

At the end of this course learners will be able to:

• Define the elements of organisational governance (evaluate, direct, monitor)
• Describe the impact of digital transformation on service management
• Explain methods to overcome team challenges (silos, virtual teams)
• Define the elements of the VeriSM™ model
• Explain how VeriSM™ re-defines service management
• Explain how VeriSM™ uses the management mesh to create and support services
• Explain the elements within each of the four stages of the VeriSM™ Model
• Clarify the key concepts and when to apply Agile, DevOps, SIAM™, and/or Lean as a management practice
• Define the importance of considering Shift Left, Customer Experience/User Experience, and/or Continuous Delivery practices in service delivery
• Explain the benefits of cloud, virtualisation, and automation
• Explain the impact of big data, internet of things, mobile computing, and bring your own device on service management
• Define serverless computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerisation in relation to service delivery
• Identify steps to initiate an improvement program based on VeriSM™

What to Expect:

All eLearning courses are completed via our online eLearning platform. Access will be provided to the eLearning platform on receipt of payment/purchase order.

Course Contents:

Lesson 1: Digital transformation

Lesson 2: Organisational structure

Lesson 3: Teams

Lesson 4: Introduction to the VeriSM model

Lesson 5: The VeriSM Model Part 1 – Define

Lesson 6: The VeriSM Model Part 2 – Produce

Lesson 7: The VeriSM Model Part 3 – Provide

Lesson 8: The VeriSM Model Part 4 – Respond

Lesson 9: Adapting the VeriSM Model

Lesson 10: Progressive practices – Agile

Lesson 11: Progressive practices – DevOps & SIAM

Lesson 12: Progressive practices – Lean & Shift Left

Lesson 13: Progressive practices – Customer Experience / User Experience & Continuous Delivery

Lesson 14: Innovative Technologies – Part 1

Lesson 15: Innovative Technologies – Part 2

Lesson 16: Innovative Technologies – Part 3

Lesson 17: Getting Started Lesson

Lesson 18: Exam preparation

Following completion of the course, you may request an exam voucher via the eLearning portal which can be redeemed anytime with EXIN.

Exam:

• Multiple choice format
• 20 questions
• 13 marks required to pass (out of 20 available) – 65%
• 30 minutes duration
• Closed book
• Learners must have completed the VeriSM Plus eLearning course and hold a pre-requisite certificate before requesting an exam voucher