ISO/IEC 20000 Auditor

Suitable For:

ISO/IEC 20000 Auditor training is suited to auditors working for Registered Certification Bodies (RCBs) who will be conducting audits to certify service providers against ISO/IEC 20000-1

It’s also suitable for internal auditors who wish to understand the specific requirements of auditing IT Service Management systems for conformity with the ISO/IEC 20000-1 standard. Internal auditors working within an organisation which is implementing or has already has the ISO/IEC 20000 certification will find this course invaluable in improving not only their understanding of the subject but also the application of ISO/IEC 20000 within their organisation.

Learning Outcomes:

This course will enable participants to understand:

• The scope and purpose of Parts 1, 2, 3 and 5 of ISO/IEC 20000 and how these can be used during auditing and certification.
• The key terms and definitions used.
• SM general principles.
• The structure, processes, objectives and high level requirements of ISO/IEC 20000-1.
• Understand, explain and advise on issues regarding applicability and scope definition.
• The purpose of internal and external audits, their operation and the associated terminology.
• Understand and explain the relationship between ISO/IEC 20000 and ITSM best practices, ITIL®,  and related standards, ISO 9001 and ISO/IEC 27001, and how this can be used to support the achievement of certification to ISO/IEC 20000-1.
• Advise and assist in ISO/IEC 20000 certification readiness assessments to evaluate an SMS against the requirements of ISO/IEC 20000-1.
• Audit organizations to identify conformity  and improvements against ISO/IEC 20000-1.

What to Expect:

All KnowledgeAdd courses are currently run virtually via an online learning platform.

Learners can expect to be part of a safe and relaxed environment when attending our courses. We encourage learners to share their webcams with the group, as this creates a more open and engaging learning experience for many. However, we appreciate that not everyone is comfortable with this, and that is absolutely fine!

During the course, your trainer will guide you through the relevant content and ensure that everything you need to know in order to pass the exam is covered.

Following completion of the course, you will be issued with an exam voucher which can be redeemed anytime with APMG International online, within 12 months.

Exam:

• Multiple choice
• 40 questions per paper
• 26 marks required to pass (out of 40 available) – 65%
• 60 minutes duration
• Closed book
• There are no specific prerequisites required for taking the exam, although a minimum of 3 years experience conducting audits in an IT environment is recommended.

What is Included:

Along with 2 days of instructor-led training, all learners will also benefit from:

• An exam voucher to take the ISO/IEC 20000 Auditor exam online with APMG International anytime within 12 months
• Up to an hour of one-to-one time with your trainer within 90 days of the course end date
• Part 1 of the ISO/IEC 20000 standard in eBook form