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ITIL 4 Drive Stakeholder Value

Exam Included

Online exam worth £290

Take anytime within 12 months

Post Course Support

Contact our team of subject matter experts for any additional support you may need to help prepare for your exam.

Study Materials

You’ll have access to eBooks for 12 months via a market leading digital platform. Physical materials available on request.

99% Pass Rate

Our tutors are also subject matter experts. Combined with our post-course support, you’re in safe hands.

Price Guarantee

You won’t find a like for like ITIL 4 course for a better price anywhere else. 

Duration

3 days

Start Time

9:00 am

End Time

4:30 pm

Prices From

£955+ vat

itil 4 drive stakeholder value
ITIL 4 Foundation PeopleCert KnowledgeAdd

Course
Overview

Suitable
For

Learning
outcomes

What To
Expect

What Is
Included

Course
Dates

What is ITIL 4?
ITIL 4 provides you with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practices and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services. IT teams are enabled to continue to play a crucial role in the wider business strategy.

itil 4 certification schemeCopyright © AXELOS Limited 2016. Used under permission of AXELOS Limited. All rights reserved.

The ITIL 4 certification pathway image above shows the different modules a learner can study to reach an ITIL designation. For example, to be recognised as an ITIL Managing Professional, a learner would need to be certified in the four modules under the ITIL Managing Professional (MP) heading. That includes ITIL 4 Specialist: Create, Deliver & Support, ITIL 4 Specialist: Drive Stakeholder Value, ITIL 4 Specialist: High Velocity IT, and ITIL 4 Strategist: Direct, Plan & Improve. There are two more designations: ITIL Strategic Leader (SL) which would require a learner to be certified in two ITIL 4 modules, ITIL Leader: Digital & IT Strategy and ITIL Strategist: Direct, Plan & Improve. The final designation is ITIL Master, which would require a learner to be designated as both an ITIL Managing Professional (MP) and ITIL Strategic Leader (SL).

This ITIL 4 Drive Stakeholder Value module takes a deep dive into exploring engagements and interactions between the service provider, customers, suppliers, and partners. Learn how to convert demand into value and how to increase user adoption of new and changed services.

ITIL 4 Specialist: Drive Stakeholder Value

To see what other ITIL 4 courses KnowledgeAdd have available, please click here.

To find out more information about the Examination Institute PeopleCert for ITIL 4 exams, please click here.

Suitable For:

This ITIL 4® Specialist: Drive Stakeholder Value training course will provide learners with an understanding of the different types of interactions between service providers, their customers, their users, their suppliers and their partners. As well as focusing on interactions and engagements, the Drive Stakeholder Value course explores how demand should be converted into value through IT-enabled services, and looks closer at the customer journey.

During the training sessions learners will be provided with the necessary skills to increase stakeholder satisfaction, which is a big factor to ensuring successful business outcomes.

This ITIL 4 Managing Professional course will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to learn more about interacting with different stakeholder groups to influence and improve the overall customer experience.

Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material.

All ITIL 4 Managing Professional modules required learners to hold an ITIL 4 Foundation certificate.
Once you have ITIL 4 Foundation certification, this course is one of 4 Specialist courses needed to achieve the ITIL 4 Managing Professional certification.

Learning Outcomes:

Throughout and following this course, learners can expect to gain an understanding of how to:

  • Influence customer demand
  • Effectively manage stakeholders and articulate their service expectations
  • Develop and maintain effective relationships with stakeholders through timely and well-crafted communications
  • Encourage a culture of collaboration and transparency
  • Ensure high customer satisfaction levels

What to Expect:

All KnowledgeAdd courses are currently run virtually via an online learning platform.

Learners can expect to be part of a safe and relaxed environment when attending our courses. We encourage learners to share their webcams with the group, as this creates a more open and engaging learning experience for many. However, we appreciate that not everyone is comfortable with this, and that is absolutely fine!

Ahead of the course start date you will be sent an electronic Pre-Course Study Guide and the ITIL 4 Specialist: Drive Stakeholder Value officially licensed book, which you should study.

During the course, your trainer will guide you through the relevant content and ensure that everything you need to know in order to pass the exam is covered.

Following completion of the course, you will be issued with an exam voucher which can be redeemed anytime with PeopleCert online, within 12 months.

Exam Details

  • The exam will be computer based and completed online via a compatible device
  • The exam voucher, redeemable with PeopleCert, is included in the price of this course
  • Exam vouchers allow a delegate to book the exam whenever they want, within 12 months
  • The exam itself will last up to 90 minutes and consists of 40 multiple choice questions
  • The pass mark is 28 out of 40 (70%)
  • Exam results will be withheld for candidates until the correct prerequisite information is provided to PeopleCert

What is Included:

Along with 3 days of instructor-led training, all learners will also benefit from:

  • An exam voucher to take the ITIL 4 Specialist: Drive Stakeholder Value exam online with PeopleCert anytime within 12 months
  • ITIL 4 Specialist: Drive Stakeholder Value officially licensed book
  • A 12 month subscription to MyITIL
  • Up to an hour of one-to-one time with your trainer within 90 days of the course end date

Course Running Dates: